In this section you will find information mostly about shipping- and payment conditions. Please feel free to contact our Customer Care if you have any questions. Our opening hours are Monday-Friday 11 am – 5 pm.

For questions regarding privacy, please see our privacy policy. 

customer@bjorkandberries.com
+46 (0)26 21 51 51

Payments
We accept payments by Klarna invoice (within Sweden), Visa and MasterCard. The full amount will be charged on the date of shipment. If your country is part of the European Union (EU), prices include local VAT. If applicable, shipping costs will be added to your order.

Payment methods & fees
Credit Card: £0
Klarna - Få först. Betala sen. (Only in Sweden): £0

All orders outside the EU will be subject to VAT, import and customs duties and/or taxes. These charges will be country specific depending on where the purchase is made from. For any gift with purchase, import and customs duties and/or taxes will be applied based on the original product value. For more information, please contact your local customs office.

Secure payments
Björk & Berries use Secure Socket Layers (SSL), the industry standard in secure communications that encrypts all data regarding your payments.

Returns
If you should wish to return a product, first let us know by sending an email to customer@bjorkandberries.com within 14 days following your purchase. Wait for a confirmation email with the return address before shipping the product back to us.

Please note that returns will only be accepted if the products are unused and labels and original packaging are fully intact. Refunds for returned products will be made to the customer upon the return of the product. Please note that the original shipping costs and your expenses for returning the product to us will not be refunded.

If a product is defective due to manufacturing problem or if we have delivered the wrong product, you have the right to return the product to us. We will compensate you for your expenses for returning the product. We will replace the product with a new product, and if the product is out of stock we will repay you the amount. Please note that we do not refund the original shipping cost. 

Colours and pictures
We have done our best to display the products as close to reality as possible at our web shop. However, we can’t guarantee that the colours you see at your screen exactly are as in reality. Differences may depend upon your screen and type of device you use. 

Company information
Björk and Berries is registered as a brand under the company name Natural Fragrance of Sweden AB. The company´s registered address is: 

Natural Fragrance of Sweden AB
Riddargatan 13A
114 51 Stockholm, Sweden

VAT No: SE556668-384201 

Other information
You need to be 18 years or older to order at our web shop, otherwise you need to have your parent’s consent.